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Send us an email
We will try our best to reply your inquiry and provide satisfactory solution. Your comments and feedback are very important to us and help us to continuously improve and enhance the quality of our services.
Live Help
Phone: +1 332-217-5836
450 N End Ave, New York, NY 10282,
United States
We'd love to hear from you.
At FANSIC, we value every customer and are committed to providing a smooth and enjoyable shopping experience. Whether you have questions about our products, need assistance with an order, or require help with sizing, shipping, or returns, our customer support team is here to help.
Customer Support
If you're contacting us about an existing order, please include your order number and the email address used to place the order. This allows us to assist you as quickly as possible.
Customer Service Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday – Sunday
Closed
We aim to respond to all inquiries within 24–48 business hours. Response times may be slightly longer during weekends, holidays, or promotional periods.
Before Contacting Us
To help us resolve your request efficiently, please include the following information whenever applicable:
- Your full name
- Order number
- The email address used for your purchase
- A detailed description of your question or concern
- Photos of the product if your inquiry relates to a damaged, defective, or incorrect item
Providing complete information will help us process your request more quickly.
Our Commitment
Your satisfaction is our priority. We are dedicated to providing responsive customer support, transparent communication, and reliable service throughout your shopping experience.
Thank you for choosing FANSIC. We appreciate your trust and look forward to assisting you whenever you need us.